Education
Leading the Healthcare Team: Developing Your Control Presence
The Joint Commission reported that communication errors are the most common sentinel events in US hospitals. There are numerous studies in the medical literature describing the importance of team training, especially in high acuity areas, to improve communication and reduce medical errors. Several reports show a relationship between team behaviors and patient outcomes. The Joint Commission promotes teamwork through a focus on coordination of care and support of healthcare professionals. Professional societies acknowledge the need for effective teamwork in our complex healthcare environment.
The NC Center for Hospital Quality and Patient Safety, partnered with Hohenhaus & Associates and Wake AHEC, is offering Leading the Healthcare Team: Developing Your Control Presence. This two-hour program uses TeamSTEPPSTM principles and selected successful practices from other high stakes industries and professions, to prepare clinicians to "step outside the comfort zone" and develop a "control presence" to effectively lead a healthcare team. This course provides ideas and tools for the clinician to lead a team and improve their teamwork and communication skills. Additional information can be found in the PDF flyer. The January session has been postponed. Contact Latoshua LeGrant for more information.
NC TeamSTEPPSTM Fundamentals
Download the flyer.
Healthcare organizations depend on the coordinated interactions of multiple teams operating in a complex and high risk environment. Patient safety experts agree that communication and other teamwork skills are essential for the provision of quality healthcare and the prevention of medical errors and patient harm. Communication failure is the leading root cause of sentinel events reported to the Joint Commission. Despite the importance of teamwork and communication skills, most healthcare professionals are not trained in teamwork principles. Teamwork skills are not innate - they must be learned and practiced.
TeamSTEPPSTM is an evidence-based system aimed at optimizing patient outcomes by improving communication and other teamwork skills among healthcare professionals. It was developed by the Department of Defense Patient Safety Program in collaboration with the Agency for Healthcare Quality and Research (AHRQ) and is based in over 20 years of research and lessons learned from the application of teamwork principles in high reliability organizations.
TeamSTEPPSTM Fundamentals is an interactive workshop which focuses on improving core team functioning through lecture, role-playing, exercises and mini-case studies.
NC TeamSTEPPSTM Master Training
TeamSTEPPSTM Master Training is an interactive workshop which prepares instructors to facilitate a TeamSTEPPSTM initiative at an organization. Training and coaching skills are developed through didactic, roll play and teach back exercises.
NC Lean Healthcare
The NC Quality Center in partnering with The Industrial Extension Service (IES) at NC State University are working with hospitals throughout North Carolina to establish the NC Lean Healthcare Program. This program is based on the concepts of Lean thinking, a management strategy of reducing waste in healthcare processes so that all work adds value and serves the customer (also know as the patient). Lean methodology helps healthcare systems to improve service delivery, care, and outcomes for patients while also reducing costs to the system. IES at NC State has extensive experience working with healthcare organizations within North Carolina to develop lean operations.
For more information on Lean Healthcare and upcoming events, go to http://www.ies.ncsu.edu/leanhealthcare, call Annah Poteat with IES at 704.202.7610 or email at Suzannah_poteat@ncsu.edu or Dean Higgins at 919.677.4212 or email dhiggins@ncha.org.
IHI SPRINT: Safe Surgery Saves Lives Challenge
The following hospitals took the Quality Center and IHI challenge to test the WHO Surgical Safety Checklist at least once by April 1, 2009:
Angel Medical Center
Anson Community Hospital
Ashe Memorial Hospital
Beaufort County Medical Center
Bertie Memorial Hospital
Betsy Johnson Regional Hospital
Blue Ridge Regional Hospital
Brunswick Community Hospital
Caldwell Memorial Hospital
Cape Fear Valley Health System
Carolinas Medical Center - Lincoln
Carolinas Medical Center - Main
Carolinas Medical Center - Mercy
Carolinas Medical Center - NorthEast
Carolinas Medical Center - Pineville
Carolinas Medical Center - Union
Carolinas Medical Center - University
Carteret General Hospital
Central Carolina Hospital
Chowan Hospital
Cleveland Regional Medical Center
Columbus Regional Hospital
Duke Raleigh Hospital
Duke University Hospital
Duplin General Hospital
FirstHealth Montgomery Memorial Hospital
FirstHealth Moore Regional Hospital
FirstHealth Richmond Memorial Hospital
Forsyth Medical Center
Gaston Memorial Hospital
Granville Medical Center
Halifax Regional Medical Center
Heritage Hospital
Hugh Chatham Memorial Hospital
Iredell Memorial Hospital
J.A. Dosher Memorial Hospital
Johnston Medical Center - Smithfield
Kings Mountain Hospital
Maria Parham Medical Center
Medical Park Hospital
Mission Hospital
Nash Health Care System
North Carolina Baptist Hospital
North Carolina Specialty Hospital
Northern Hospital of Surry County
Onslow Memorial Hospital
Person Memorial Hospital
Pitt County Memorial Hospital
Presbyterian Orthopaedic Hospital
Randolph Hospital
Rex Hospital
Roanoke Chowan Hospital
Rowan Regional Medical Center
Rutherford Hospital
Sampson Regional Medical Center
St. Luke's Hospital
Stanly Memorial Hospital
The Outer Banks Hospital
Thomasville Medical Center
UNC Hospitals
Valdese General Hospital
WakeMed Cary Hospital
WakeMed North Healthplex
WakeMed Raleigh Hospital
Washington County Hospital
Wayne Memorial Hospital
Wilkes Regional Medical Center
NC Patient Safety Training Program - Ideas and Execution: The Manager's Role in Patient Safety
The targeted programs are aimed at key organizational stakeholders and promote a common safety language, organizational alignment and coordination of resources around a common quality and safety agenda. To effectively transform an organization, the organization will need to send the key stakeholders to the targeted programs. Ideas and Execution is targeted at organizational managers.
QI 101
Download the brochure.
If you missed it before, QI 101: A Toolbox for Improvement is back! Charlotte AHEC in collaboration with the NC AHEC Program and the North Carolina Center for Hospital Quality and Patient Safety is partnering to offer this course to help develop and improve your skills in quality improvement. Quality Improvement 101 (QI 101) is an interactive learning opportunity for teams and organizations leading initiatives to improve health care quality. This program includes an action-oriented curriculum in which participants learn about systems improvement principles and immediately apply what they are learning to specific local projects. Additional information can also be found on the Charlotte AHEC Web site.
NC Quality & Patient Safety Conference
