Education
Five Skills & Just Culture Certification Course
February 20 -24, 2012
Embassy Suites, Raleigh, NC
Download registration packet
The North Carolina and South Carolina Hospital Associations, are pleased to present The Five Skills & Just Culture Certification Course by Outcome Engenuity (formerly Outcome Engineering). This course is designed to help organizations achieve better outcomes through positive and sustainable culture change. This is accomplished by developing in-house expertise in the Five Skills and the Just Culture Algorithm. Outcome Engenuity's capstone course provides participants with a comprehensive overview of the fundamental elements of the Five Skills for producing better outcomes:
- Identifying Values and Setting Expectations
- Improving System Design
- Managing Behavioral Choices
- Building Robust Learning Systems
- Ensuring Justice and Accountability - The Just Culture Algorithm
The Just Culture Algorithm is the premier tool used to achieve justice and accountability across industries worldwide. During the course, participants will gain insight into the history behind the Algorithm, and explore its connections to the U.S. Declaration of Independence, the Model Penal Code and the 'natural' law. They will also examine how this tool integrates the law with key principles of socio-technical engineering. Opportunities are provided throughout the course to apply the learning and explore how organizations can realize consistently better outcomes.
NC TeamSTEPPSTM Fundamentals
Download the flyer.
Healthcare organizations depend on the coordinated interactions of multiple teams operating in a complex and high risk environment. Patient safety experts agree that communication and other teamwork skills are essential for the provision of quality healthcare and the prevention of medical errors and patient harm. Communication failure is the leading root cause of sentinel events reported to the Joint Commission. Despite the importance of teamwork and communication skills, most healthcare professionals are not trained in teamwork principles. Teamwork skills are not innate - they must be learned and practiced.
TeamSTEPPSTM is an evidence-based system aimed at optimizing patient outcomes by improving communication and other teamwork skills among healthcare professionals. It was developed by the Department of Defense Patient Safety Program in collaboration with the Agency for Healthcare Quality and Research (AHRQ) and is based in over 20 years of research and lessons learned from the application of teamwork principles in high reliability organizations.
TeamSTEPPSTM Fundamentals is an interactive workshop which focuses on improving core team functioning through lecture, role-playing, exercises and mini-case studies.
NC TeamSTEPPSTM Master Training
TeamSTEPPSTM Master Training is an interactive workshop which prepares instructors to facilitate a TeamSTEPPSTM initiative at an organization. Training and coaching skills are developed through didactic, roll play and teach back exercises.
NC Lean Healthcare
The NC Quality Center in partnering with The Industrial Extension Service (IES) at NC State University is working with hospitals throughout North Carolina to establish the NC Lean Healthcare Program. This program is based on the concepts of Lean thinking, a management strategy of reducing waste in healthcare processes so that all work adds value and serves the customer (also know as the patient). More information...
QI 101
Download the brochure.
Charlotte AHEC, in collaboration with the NC AHEC Program and the North Carolina Center for Hospital Quality and Patient Safety, is partnering to offer a training program to develop and improve skills in quality improvement. Quality Improvement 101 (QI 101) is an interactive learning opportunity for teams and organizations leading initiatives to improve health care quality. This program includes an action-oriented curriculum in which participants learn about systems improvement principles and immediately apply what they are learning to specific local projects.
The next course offering of QI 101 starts February 22 & 23, 2011. Space is limited so be sure to sign up soon! For more information about the course or to be added to the interest list for future courses, please email Katie Curran with Charlotte AHEC.
REGISTRATION NOW OPEN!
NC Quality & Patient Safety Conference
To view documents and videos on this site you may need one of the following plugins:
Microsoft Powerpoint
Microsoft Excel
Microsoft Word
Adobe PDF
Windows Media Player