The North Carolina Quality Center is pleased to offer a variety of Patient Safety and Quality Improvement educational programming.
Coaching with Backbone and Heart – Aug 9, 2017
The Second Victim Experience: Train-the-Trainer Workshop – August 28, 2017
For a full listing of education programs currently available Click Here
Contact Laini Jarrett for more information.
PFA Skills Development Collaborative
A webinar series for Patient and Family Advisors with Tiffany Christensen, Allison Chrestensen and the NCHA PFAC. This Skills Development Collaborative provides PFAs with solid foundational skills to improve their effectiveness. Series includes:
- Innovative best practices PFAs can share within their organizations
- Opportunities to collaborative with PFA peers across the country
- “Deep Dives” into specific skill sets such as Storytelling, Peer Rounding and working on Quality Improvement Teams
The 1st Monday of the month, starting April 3 from 6:00pm – 7:00pm EST
Click Here for the Webinar Schedule and more information
Educational Workshops that are available on an on-demand basis. Contact Laini Jarrett to schedule one of these workshops.
Training and coaching for individuals and organizations
No matter where you are in the path to engaging patients and families as partners in their care, the North Carolina Quality Center is here to support you in taking those efforts to the next level!
Trainings and coaching opportunities include:
“Operationalizing Your PFAC: 7 Steps to Sustainability”
“Train-the-Trainer: Orienting Your PFAC”
“Partners in Quality: Engaging Patients in QI Efforts”
“Coach-the-Coach: PFA Storytelling Workshop”
These, and other trainings, have been designs by Tiffany Christensen: NCQC PFE Performance Improvement Specialist, life-long patient, national public speaker, and author.
Safety culture in healthcare can be defined as the enduring value and priority an organization and employees place on patient and workforce safety. It consists of shared beliefs and attitudes, which in turn influence behaviors towards reporting, learning, teamwork, as well as personal and organizational accountability.
Safety culture in healthcare can be defined as the enduring value and priority an organization and employees place on patient and workforce safety. It consists of shared beliefs and attitudes, which in turn influence behavior. It is recommended that an organization with a strong safety culture consist of the following attributes.
- Active leadership commitment and engagement
- Consistent system of justice and accountability
- Effective teamwork and communication at the unit level and organization-wide
- Structure for organizational learning (proactive and reactive)
- Reliable system design that in continuously reviewed from improvement opportunities
If your organization is interested in the most current safety culture concepts and practices, or just beginning your safety culture transformation, please join the NC Quality Center for quarterly webcasts.