NCQC PFAC Mission:
The mission of the NCQC PFAC is to partner through the North Carolina Quality Center as a bridge for NC Healthcare Systems, patients, families, and communities in understanding Patient and Family Engagement and its impact on patient care.
NCQC PFAC Vision:
The vision of the NCQC PFAC is to merge voices of patients and families into healthcare delivery systems to provide the best possible patient-centered care, becoming a notionally recognized model in that process.
We believe patients’ family members play a key role in assuring safe, quality healthcare. The NCQC is leader in patient-family centered care and is committed to involving patient-family advisors in the planning, implementation, and evaluation of opportunities to improve healthcare quality and safety in NC.
Family – The word “family” refers to two or more persons who are related in any way—biologically, legally, or emotionally. Patients and families define their families. Family involvement in healthcare is determined by the patient, provided that he or she is developmentally mature and competent to do so. (Key source: Institute for Patient-Family Centered Care)
Patient or Family Advisor – A patient or family advisor is an individual or family member who has had an experience in a hospital or other healthcare setting. Advisors are willing to partner with healthcare providers to improve patient safety, quality and experience. They offer ideas for change and help healthcare team members understand the unique perspectives of patients and families.
We are Always Looking for Additional Patient Family Advisors
The leadership of the North Carolina Quality Center (NCQC) recognizes the importance and added value offered by the voice of patients, their family and caregivers. We are seeking patient family advisors and other individuals with similar interest and experience to serve in a variety of ways including on a newly developed Patient & Family Advisory Council (PFAC) for the NCQC.
The time commitment as an advisor would help us:
• remain close to the voice of the health care consumer as we develop programs and services for NC hospitals and other health care organizations.
• ensure patient safety and quality from the patient perspective is infused across all NCQC initiatives including those that foster health equity and the eradication of health disparities in NC.
• set the pace for other hospital associations and statewide healthcare organizations on how to engage patients and families in the planning, implementing and evaluation of programs and services.
Please contact Sarah Roberts, NCQC Project Manager at 919-677-4139 or email her for more information.