Safety Culture Services

Safety culture in healthcare can be defined as the enduring value and priority an organization and employees place on patient and workforce safety. It consists of shared beliefs and attitudes, which in turn influence behaviors towards reporting, learning, teamwork, as well as personal and organizational accountability.

The North Carolina Quality Center (NCQC) is pleased to announce that we provide an extensive menu of services to support healthcare organizations in strengthening safety culture. Services range from measuring and analyzing safety culture, using the Agency for Healthcare Research and Quality’s (AHRQ) Hospital Survey on Patient Safety Culture (HSOPS) to offering a variety of education and coaching support.


Through a partnership with the Patient Safety Group (PSG), the NCQC offers a web-based service to administer and analyze the Agency for Healthcare Research and Quality’s (AHRQ) Hospital Survey on Patient Safety Culture (HSOPS).


NCQC healthcare data analysts and performance improvement specialists analyze HSOPS results, and provide reports of those results. They also assist with interpretation and action planning. This service includes coaching on survey set-up and administration and an interactive webinar to discuss results with the organization’s leadership team.

Safety Culture Coaching

Expert faculty provide customized coaching, driven by evidence-based practices, to support healthcare organizations in improving specific elements of safety culture, such as teamwork and communication, reporting, just culture, organizational learning, and reliability. Coaching services are available virtually and in-person.

Educational Programs

In-person safety culture learning sessions held throughout the year at central locations or on site at your facility, Topics include, but are not limited to TeamSTEPPS® Master Trainer; Using TeamSTEPPS® to Enhance Lean Quality Improvement; Creating a Fair and Just Culture (Introductory workshop); and Safety Culture: Justice and Accountability (Advanced workshop). Additional safety culture educational offerings are available here.

Resources and Tools 

Interactive webinars held  on safety culture topics, including but not limited to TeamSTEPPS® and Just Culture principle refreshers, as well as skills practice with communication tools or with the Just Culture algorithm. This also included pre-recorded 15 minute or shorter educational webcasts on measuring and improving safety culture.